Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or enroll in courses
- Contact us for support or inquiries
- Subscribe to newsletters or promotional materials
- Participate in surveys or feedback forms
This information may include your name, email address, phone number, billing address, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process course enrollments and payments
- Send course materials and updates
- Respond to your inquiries and provide support
- Improve our website and course offerings
- Send promotional communications (with your consent)
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and services
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
- With your explicit consent
4. Data Storage and Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your data is stored on secure servers located in the United Kingdom and European Union, in compliance with applicable data protection laws.
5. Cookies and Local Storage
Our website uses cookies and local storage to:
- Remember your preferences and settings
- Maintain your session during checkout
- Analyze website usage and performance
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, please contact us at [email protected].
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course enrollment data is typically retained for the duration of your account plus additional periods as required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.
10. International Transfers
If you are accessing our services from outside the United Kingdom, please note that your information may be transferred to and processed in the UK, where our servers are located and our company is based.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
12. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
LearnCraft Academy
25 Bedford Square
London WC1B 3HH
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958